Warranty
Every refurbished phone from The Tech Gadgets comes with our own 12-month warranty. If a genuine fault appears, we put it right, and you deal with us directly.
What's covered
Faults that happen in normal use, for example:
- Battery stops charging or drains abnormally
- Speaker, microphone or earpiece stops working
- Camera, Face ID or Touch ID fails
- Buttons, charging port or SIM reader fail
- Wi-Fi, Bluetooth or mobile signal faults
- Screen or touch fails without any damage
What's not covered
Damage caused after delivery, for example:
- Cracked or broken screen or back glass
- Drops, bends, dents or impact damage
- Liquid damage (water, drinks, moisture)
- Repairs or parts fitted by anyone else
- Normal wear: scratches, battery ageing
- Loss, theft or software you install
Example: a phone returned after 3 months with a cracked screen from a drop is damage, not a fault, so it isn't covered by the warranty. A phone whose speaker stops working on its own is a fault, and it is covered.
How to claim
- Contact us. Tell us what's wrong on WhatsApp (+44 7563 734444) or by email (info@thetechgadgets.co.uk), with your order number. A photo or short video helps.
- We check it. We confirm whether it's a fault and send you return instructions.
- We put it right. Covered faults are repaired or the phone is replaced. If it can't be fixed, we refund you.
Plus your legal rights
You're also protected by the Consumer Rights Act 2015. Faults that were present when you received the phone are covered by law, including the 30-day right to reject.
