Refund policy

Returns and Refunds Policy

The Tech Gadgets is a trading name of Ammys Limited (company number 12675243). This policy explains how to cancel an order, return an item and get a refund. It does not affect your legal rights as a consumer.

Contact us first

To start a return, email info@thetechgadgets.co.uk or message us on WhatsApp on +44 7563 734444. Include your order number.

Returns address:
The Tech Gadgets
01 Broughton Lane
Manchester
M8 9TY
United Kingdom

1. Your 14-day right to cancel

Under the Consumer Contracts Regulations 2013, you can cancel an online order within 14 days, starting the day after you receive it. You don't need to give a reason, and you can open the box to inspect the item.

  • Tell us you want to cancel within the 14 days, by email or WhatsApp.
  • Send the item back within 14 days of telling us.
  • We refund the price you paid and the standard delivery charge. If you chose a faster delivery option, we refund the cost of standard delivery only.
  • You pay the return postage, unless the item is faulty or not as described.
  • We may reduce the refund if the item has been handled more than needed to check it, for example if it has been used, damaged or has missing parts.

2. 30-day change-of-mind returns

We also accept change-of-mind returns for up to 30 days after delivery, if the item is unused and complete with everything it came with. You pay the return postage. This is in addition to your 14-day right to cancel.

3. Faulty, damaged or not as described

Your rights under the Consumer Rights Act 2015 apply to every item we sell, new, open box, pre-owned or refurbished.

  • Within 30 days of delivery: you can reject a faulty item and get a full refund.
  • After 30 days and up to 6 months: we repair or replace the item. If that doesn't fix it, you can have a refund.
  • We send you a prepaid return label for a faulty, damaged or incorrect item.
  • If your parcel arrives damaged, please tell us as soon as you can, ideally within 48 hours, with photos of the parcel and the item. This helps us claim from the courier. It does not limit your rights.

4. Our 12-month warranty

Every device comes with a 12-month warranty from The Tech Gadgets, starting on the delivery date. It covers faults that develop during normal use. It doesn't cover accidental damage, liquid damage, or damage from repairs not carried out by us. The warranty is in addition to your rights under the Consumer Rights Act 2015.

5. How to send an item back

  1. Contact us with your order number, as above.
  2. Pack the item securely, with all accessories it came with.
  3. Write your order number on or inside the parcel.
  4. Use a tracked service and keep your proof of postage.

Before you send a phone, tablet or watch, please back up your data, sign out of your Apple ID or Google account, turn off Find My, and factory reset it. This lets us test the device and process your return quickly. If a device arrives locked, we contact you to help remove the lock.

6. Refunds

  • We refund you within 14 days of receiving the item back, or of receiving proof that you sent it, whichever is sooner.
  • We refund to your original payment method. If you paid with Klarna or Clearpay, we refund the provider, and they update your plan.
  • We don't charge any fee for processing a refund.

7. Items that can't be returned after opening

Sealed in-ear headphones and earbuds can't be returned under the 14-day right to cancel once the hygiene seal is removed, unless they are faulty. All other rights in this policy still apply.

8. Questions or complaints

Email info@thetechgadgets.co.uk or WhatsApp +44 7563 734444.

Ammys Limited, trading as The Tech Gadgets. Registered in England and Wales, company number 12675243. Registered office: 19 Kedleston Avenue, Manchester M14 5PT. Trading and returns address: 01 Broughton Lane, Manchester M8 9TY.