Shipping policy
Delivery Policy
We deliver to addresses in the United Kingdom. Every order is dispatched from our Manchester address: 01 Broughton Lane, Manchester M8 9TY.
Dispatch times
- Order by 3pm UK time, Monday to Friday, and we dispatch the same day.
- Orders placed after 3pm Monday to Thursday are dispatched the next working day.
- Orders placed after 3pm on Friday, or at the weekend, are dispatched on Monday.
- UK bank holidays are not working days.
Delivery options and costs
| Option | Delivery time after dispatch | Cost |
|---|---|---|
| Standard delivery | 1 to 3 working days | Free on orders of £50 or more, otherwise £4.99 |
| Special Delivery | Next working day | £9.99 |
You see the delivery options and the exact cost at checkout before you pay. We send most parcels with Royal Mail. Some parcels go with DPD.
Tracking
When your order is dispatched, we email you the courier name and a tracking number. If you can't find the email, check your spam folder or contact us.
Late, lost or damaged parcels
- Your order is our responsibility until it is delivered to you.
- If you paid for Special Delivery and it arrives late, we refund the Special Delivery charge.
- If your parcel hasn't arrived within 5 working days of dispatch, contact us. We open a claim with the courier. If the parcel is lost, we send a replacement or give you a full refund.
- If tracking shows "delivered" but you haven't received it, contact us within 14 days. We check the delivery details with the courier and help you find the parcel.
- If your parcel arrives damaged, please take photos and contact us as soon as you can. Our Returns and Refunds Policy explains what happens next.
Contact us
Email info@thetechgadgets.co.uk or WhatsApp +44 7563 734444, with your order number.