Frequently asked questions

It works like new: every phone is fully tested and has at least 85% battery health. The grade tells you how it looks, from Like New to Very Good.

Yes, our refurbished phones are unlocked for all UK networks. They work with EE, O2, Vodafone, Three and their sub-brands.

At least 85% battery health on every grade, measured before dispatch. You can check it in the phone's battery settings when it arrives.

Every refurbished phone comes with a 12-month warranty from The Tech Gadgets. If a fault appears, we inspect and repair it, or replace it if repair isn't possible.

It doesn't cover accidental damage, drops, cracked screens, liquid damage or repairs by third parties. It covers faults that appear with normal use.

Orders placed by 3pm Monday to Friday are dispatched the same day from Manchester. Standard delivery takes 1–3 working days and is free over £50, otherwise £4.99; Special Delivery (next working day) is £9.99.

Yes, you can return unused items within 30 days. You also have the legal 14-day right to cancel an online order, and faulty items are covered by the warranty.

We're based in Manchester, UK. The Tech Gadgets is run by Ammys Limited, company number 12675243.

Refurbished means pre-owned, then tested, cleaned and graded. Used usually means sold as found, and open box means new but the box has been opened.

The phone, a free charging cable, a free SIM ejector pin and protective packaging.